1. Overview & Scope
At Starbucks Coffee Company ("Starbucks," "we," "us," or "our"), respecting customer trust is foundational to our mission. This Privacy Statement describes how we collect, protect, use, and share personal information gathered through our websites, mobile applications, in-store digital networks, and loyalty programs.
By accessing our digital services or interacting with Starbucks channels, you acknowledge the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect information directly from you, automatically through your device, or from authorized third-party service providers:
- Contact & Profile Identifiers: Name, email address, postal mailing address, telephone number, and login credentials when you create a Starbucks Rewards® account.
- Payment & Transaction Details: Starbucks Card numbers, stored value card balances, payment card tokens, purchase transaction histories, and beverage preferences.
- Device & Usage Data: IP address, browser type, operating system, pages viewed, referring URLs, and timestamps collected via automated server logs.
- Geolocation Information: Approximate or precise location data when enabled to assist you in locating nearby Starbucks stores, mobile order pickup, or delivery availability.
3. How We Use Information
We utilize the collected information for legitimate commercial and operational purposes, including:
- Processing transactions, handcrafted beverage orders, and food delivery fulfillment.
- Administering the Starbucks Rewards® loyalty program, calculating Stars, and issuing customized perks.
- Improving our menu offerings, digital user experience, and store operational efficiencies.
- Detecting, investigating, and preventing fraudulent transactions or unauthorized access.
- Complying with applicable legal obligations, tax reporting, and corporate governance standards.
6. Your Privacy Rights & Choices
Depending on your location (including rights under the California Consumer Privacy Act / CPRA, Virginia VCDPA, and Colorado Privacy Act), you may have specific statutory privacy rights:
- Right to Know / Access: Request details regarding categories of personal data collected, used, and disclosed.
- Right to Deletion: Request deletion of your personal information, subject to statutory retention requirements.
- Right to Opt-Out: Opt-out of the sharing of personal information for cross-context behavioral advertising via Global Privacy Control (GPC) signals.
- Right to Non-Discrimination: We will never discriminate against you, alter menu pricing, or diminish service quality for exercising your lawful privacy rights.
7. Data Security & Retention
Starbucks implements robust technical, organizational, and physical safeguards — including modern TLS encryption, role-based access control, and vulnerability management — to protect your data against unauthorized access, loss, or alteration.
We retain personal information only for the duration necessary to fulfill the purposes for which it was gathered, satisfy legal or audit requirements, or resolve disputes.
8. Contact Our Privacy Office
If you have questions, comments, or wish to submit a verified privacy request, please contact our dedicated Data Privacy Team:
Starbucks Privacy Office
Email: [email protected]
Toll-Free Phone: 1-800-STARBUC (1-800-782-7282)
Mailing Address: 2401 Utah Avenue South, MS: S-LA1, Seattle, WA 98134 USA